Am I eligible to use the Financial Ombudsman Service (FOS)?
In the first instance of any concerns that you may have with the Company please contact our customer services team at email@example.com so that we can investigate your complaint fully. Please ensure that you include all of the following information: your full name and address, your investment details, what has happened / gone wrong, and how you would like us to put it right. A member of the team will acknowledge receipt of your email and will investigate the matter thoroughly before responding fully within five working days.
In the event you feel that we have not resolved your concern satisfactorily, you may be entitled to complain directly about the Company, or our compliance partner ‘Northern Provident’ (which has approved the Memorandum) for the purpose of FSMA 2000),the operator of the Client Account, directly to the Financial Ombudsman Service. For more detail on the Ombudsman and their eligibility criteria see their website.